How to say “No”
without guilt or explanation
Saying
“yes” is easy; saying “no” is much harder, but it is the master skill of
success.
Stop, pause and think before responding, giving you time and
space to consider your response. If you’d like more time before answering, say
you’ll need to get back to them at an agreed time.
Remember less is more – respond with a succinct statement,
then stop talking. We’re often uncomfortable with silence and it’s common to
feel the need to fill silence with explanations justifying our decisions. Offer
an explanation only if necessary.
If you are worried about hurting someone’s feelings or
letting them down, say “no” with empathy and understanding, acknowledging your
regret at being unable to say “yes” this time. Let them down gently, but remain
firm in your decision.
If someone won’t take “no” for an answer or pressures you to
change your decision, use the broken record technique. This simply involves
repeating your statement or response until the other person accepts your
decision.
If they persist, try distracting them by changing the topic
of conversation. Ask open questions,
turning the focus back on them or perhaps end the conversation by saying you
have to go.
If speaking on the telephone, try holding your hand up when
saying “no”. This action is a powerful visual aid. It helps you feel strong and
assertive, even though you may feel nervous or anxious on the inside.
Practise saying “no” at home or in front of a mirror.
Use visual reminders and positive affirmations, such as “I
say “no” without guilt or explanation” or “I have strong boundaries between
work and family life”. Write these down and display in your diary, personal
organiser, calendar or fridge.
Remember it’s okay to say “no”. If helpful, write down and
acknowledge any feelings of guilt, then take action, let them go and move on.When making a decision, trust your intuition and common
sense.
( By Karyn Riley )
Doing MORE is not the answer. Doing less is. Saying “no” to more
things so you can say “yes” to the right things is the key to taking you more
efficiently and expeditiously toward your goals.
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